Latest News

6th Sep

Third dose vaccination for severely immunosuppressed aged 12+

 

The JCVI has advised that people with severely weakened immune systems should have a third COVID-19 vaccine dose. This is separate to any potential COVID-19 booster vaccination.

There are national recommendations as to who is considered eligible for the third vaccine and General Practices are working with Hospital Specialists locally to identify those who should receive this. There is no need contact the NHS. If you or your child is eligible for vaccination, we will contact you.

For more information see JCVI issues advice on third dose vaccination for severely immunosuppressed - GOV.UK (www.gov.uk)

30th Aug

National Blood Test Tube Shortage

All GP practices are currently being affected by a national shortage of blood test tubes. We are having to take steps alongside our hospitals to prioritise their use for people with the greatest clinical need.

We are following national guidance which has been issued in response to the shortage. As a result, we may need to cancel or delay a number of patient appointments for blood tests deemed routine or non-urgent.

The reception team at the surgery may be in touch directly if they need to cancel your appointment, this will be by phone or by text message. Please be assured that appointments will be rescheduled once the situation has improved and in line with national guidance.

The changes are likely to be in place for at least four weeks. We will keep all our patients regularly updated as the national situation changes. We fully understand the frustration this is likely to cause, and apologise for the inconvenience. 

8th Aug

COVID Vaccine Passports

In the last few weeks, we have seen an increase in queries from our patients regarding vaccine passports, which we are unable to help with. Please do not contact us about this.

If you have been vaccinated in England, Wales or Scotland, your vaccine passport is available via the NHS COVID pass. We understand there is a national issue with some vaccinations not showing up in the app. There is a solution being put in place to resolve this - from next week (2 August), please call 119 if you are affected and they will be able to help you.

If you were vaccinated outside of England, Wales or Scotland, there is currently no way to access a vaccine passport via the NHS COVID pass. The government have not yet published any details about when this will be possible. Please do not call us about this as we will be unable to help.

1st Aug

W/C 2nd August- TELEPHONE WAITING TIMES

 
COVID infection rates in Bristol remain very high and above the national average. 
 
Unfortunately as a result, we currently have many staff at home, including members of our reception team, self-isolating.
 
This means our telephone waiting times will be longer than normal.
 
We will continue to deliver our services as efficiently as we can, but we apologise for the current delays and any inconveniance caused.
 
We want to thank you for your patience during this time as we try and resolve these issues.
17th Jul

GP SURVEY RESULTS 2020/21- TOP RATED GP SURGERY

 
We are immensly proud to announce our latest GP survey results, which can be accessed at: https://gp-patient.co.uk
 
We are delighted to see that we have scored higher than the BNSSG average (Bristol, North Somerset & South Gloucester) in every question! 
 
Particular positive areas highlighted were:
· 97% of patients find the receptionists helpful, 7% higher than CCG average
· 63% of patients usually speak to their preferred GP, 20% higher than CCG average
· 93% of patients felt clinician treated them with care/concern, 3% higher than CCG average
· 96% felt mental health needs recognised and understood, 8% higher than CCG average
· 93% had good overall experience, 9% higher than CCG average
 
These results reflect the dedication and hard work of all our staff, and place us in the top scoring end of GP surgeries in the BNSSG area.
 
16th Jul

STAFF ISOLATING

COVID rates in Bristol are currently very high and above the national average. The rate of daily cases continues to rise rapidly.
 
Unfortunately we currently have several staff at home isolating. This is putting additional pressure on our stretched resources.
 
We will continue to deliver our services as efficiently as we can, but there may be longer waits for appointments and you may be called later than your booked appointment time.
 
We apologise for any inconveniance caused and thank you for your patience during this time.
16th Jul

FACE MASK ADVICE AFTER JULY 19th

Thank you for your continued patience during these challenging times. 

Many of the national Covid-19 restrictions will end on 19 July. However, Public Health England’s infection prevention control guidelines will remain in place across all healthcare settings, including GP surgeries and hospitals. 

This means that everyone accessing or visiting the practice must continue to wear a face covering and follow social distancing rules at all times. 

Covid rates are very high locally and the threat of the virus remains. We ask that everyone does their bit to help and minimise the spread of infection.

These measures remain in place to protect our patients and our staff, so that the most vulnerable among us can continue to safely attend healthcare settings.

If you have not had yet had your Covid vaccination, we would encourage you to book this now, either by visiting grabajab.net or speaking to reception.

The practice is open and will continue to offer a range of telephone, video and face to face appointments. 

Staff are working extremely hard to ensure we continue to provide the very best care for our patients and everyone who needs us. We remain as busy as ever and ask that you ‘help us to help you’ by using the right service for your needs and -- when contacting or visiting the practice -- treating our colleagues with the kindness and respect that they deserve.