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Welcome to Grange Road Surgery

To all our staff, patients and extended community, this has been a long and challenging 18 months, and things continue to be very difficult for many people. It is an opportune moment, as we launch our new website, for the partners to say a big thank-you to all our amazing staff who have worked tirelessly, professionally and selflessly during the pandemic.  

Despite all the challenges, changes and hurdles, you have risen to the task in admiration, adapted and continued to give your best in everything that you do. 

Thank you for all your hard work and dedication. You are a credit to Grange Road Surgery.

We would also like to thank you our patients, who despite the difficult times, have helped and supported us. Thank you for all your comments, kind gifts, support and feedback. 

We feel privileged to be a part of your community and although times are changing, we promise to adapt, rise and face the challenges that come our way so that we can continue to provide the best service for all our patients.

We know that access to the surgery has been challenging for many of you, and despite the pandemic, we have always continued to be open, providing clinical care via telephone, text message, video, face to face and now online. Please rest assured that if you need to see us face to face, we will work with you to arrange this.

We are currently experiencing a huge demand for our services.  This demand is unprecedented and affecting practices throughout the UK. In March the NHS reported GP surgeries dealt with a record number of patients. Please be kind to our staff during this busy time.  They are working extremely hard and will always do their best to try and help you.

Unfortunately abusive, aggressive and intimidating behaviour towards our staff has also increased recently. We understand that sometimes patients can become frustrated, however our staff are always trying to help within the limitations of our resources and we have a duty of care to ensure our staff do not feel intimidated at work. Abuse of our staff will not be tolerated.  

Thank you again for your understanding and kindness over the last year.  

We feel privileged to be working in such a wonderful community and have no doubt that we can all rise and face any coming challenges successfully together.

 

The Partners,

Grange Road Surgery

Latest News

 
GP SURVEY RESULTS 2020/21- TOP RATED GP SURGERY!
 
We are immensly proud to announce our latest GP survey results, which can be accessed at: https://gp-patient.co.uk
 
We are delighted to see that we have scored higher than the BNSSG average (Bristol, North Somerset & South Gloucester) in every question! 
 
Particular positive areas highlighted were:
· 97% of patients find the receptionists helpful, 7% higher than CCG average
· 63% of patients usually speak to their preferred GP, 20% higher than CCG average
· 93% of patients felt clinician treated them with care/concern, 3% higher than CCG average
· 96% felt mental health needs recognised and understood, 8% higher than CCG average
· 93% had good overall experience, 9% higher than CCG average
 
These results reflect the dedication and hard work of all our staff, and place us in the top scoring end of GP surgeries in the BNSSG area.
 
NHS AND FACE MASK ADVICE AFTER 19 JULY
 
Thank you for your continued patience during these challenging times. 

Many of the national Covid-19 restrictions will end on 19 July. However, Public Health England’s infection prevention control guidelines will remain in place across all healthcare settings, including GP surgeries and hospitals. 

This means that everyone accessing or visiting the practice must continue to wear a face covering and follow social distancing rules at all times. 

Covid rates are very high locally and the threat of the virus remains. We ask that everyone does their bit to help and minimise the spread of infection.

These measures remain in place to protect our patients and our staff, so that the most vulnerable among us can continue to safely attend healthcare settings.

If you have not had yet had your Covid vaccination, we would encourage you to book this now, either by visiting grabajab.net or speaking to reception.

The practice is open and will continue to offer a range of telephone, video and face to face appointments. 

Staff are working extremely hard to ensure we continue to provide the very best care for our patients and everyone who needs us. We remain as busy as ever and ask that you ‘help us to help you’ by using the right service for your needs and -- when contacting or visiting the practice -- treating our colleagues with the kindness and respect that they deserve.

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